The Art of Managing Expectation by NetflixYou must have had to deliver “bad news” to your customers at some point in your business journey. It’s never easy. Customers’ waves of…Feb 18, 2023Feb 18, 2023
How can we exceed customers’ expectations?It is a genuinely $1B question. There is a lot of advice that you as a business have to find ways to do it. What makes me think about this…Feb 11, 2023Feb 11, 2023
Published inCoinmonksA Stable Week: 3–9 Apr 22Here are what happened this week.Apr 7, 2022Apr 7, 2022
Published inCoinmonksA Calmer Week: 28 Mar-2 Apr 22It’s the last week of quarter 1 of 2022. It has been a strange year so far. Covid is still around. War in Ukraine still continues. The…Apr 2, 2022Apr 2, 2022
Published inCoinmonksA Sad Week: 20–27 Mar 22We are approaching the end of March. The world situation is still volatile. The worst news is the crash of China Eastern Airlines on…Mar 26, 2022Mar 26, 2022
Published inCoinmonksA Better Week 13–20 Mar 22The overall sentiment of last week was slightly better than the week before. While the US inflation rate was the highest since Jan 1982…Mar 18, 2022Mar 18, 2022
Published inCoinmonksThe Week of Uncertainty 6–12 Mar 22To sum up last week in one word — “uncertainty”. War still continues. Oil and other commodity prices skyrocketed. Inflation pressure is…Mar 11, 2022Mar 11, 2022
The Myth about Word Of MouthIn every business strategy, there is a big part that needs to address acquiring customers. It’s about how you plan to market your idea and…Jan 11, 2022Jan 11, 2022
The Danger of Content MarketingI mean for startups and sales-driven organisations.Jan 7, 2022Jan 7, 2022
What is a play to earn business model?Connecting the dots is one of Steve Jobs’ famous quotes that I will never forget and will always refer to in any conversation about…Dec 4, 2021Dec 4, 2021